Repairs

Technology plays a huge part in our business lifestyle, which means when something goes wrong, it can be critical to get the device repaired as soon as possible.

Support & Repairs

At Trams|Econocom, your deadlines are ours; our committed and technically skilled Help Desk will be on hand to deliver remote support. Through our Ticketing System we can monitor the timescale of raised faults, ensuring we keep to SLAs and automatically escalate any unsolved issues to 2nd or 3rd-level support staff.

We can also arrange collection of the device at your office, return it once it's repaired. Meaning, your downtime is minimal.

Repair Portal

Customers wishing to book a hardware repair should use our online portal. Turnaround time on our repair services is between 5-7 working days with no appointment needed.

Just book your repair online (clicking on the button) and our professional Helpdesk Team will contact you regarding our services.

Apple Service Programs: https://support.apple.com/en-gb/service-programs

Visit the Repairs Portal

Please make sure data is all backed up & “Find My Device” is deactivated before returning item for repair.

For all other support incidents, customers can raise an auto-support ticket by emailing support@trams.co.uk

For TramsCloud support email support@tramscloud.co.uk

2022 Statistics

1.3kiMacs and MacBooks repaired

1.7kDevices repaired

5-7Days turnaround

Apple Repair Centre

As an Apple Authorised Reseller for decades, we have witnessed the positive impact Apple products have had on the commercial world. Should your Apple device encounter a technical problem we are fully qualified to deal with it. No matter the age of your existing equipment we will always endeavour to help service, repair or upgrade, to make sure you get the most out of your investment.

Configuration/Imaging

Our dedicated Configuration Centre is located in our central London warehouse, so we ensure a smooth and efficient transition from receipt to completion of goods.

Third Party Repairs

Our service team will take in faulty items from manufacturers including Dell, HP and Lenovo and manage the repair process with the manufacturer directly.

Help Desk

Trams|Econocom operates a dedicated help desk, manned from Monday through Friday 9.00 am to 5.30 pm. Fully trained and certified staff are on hand to deal with all aspects of your IT needs, escalating complex issues to 2nd or 3rd line Support.